Legal

Privacy Policy

Your privacy matters. This policy explains what we collect, why, and the choices you have.

Last updated: July 2026 · 5D Diamond Painting (5ddiamondpainting.com)

Who we are

This website is operated by 5D Diamond Painting (“we”, “us”). You can reach us at [email protected] or +1 409 995 3467.

Information we collect

Order information: your name, email, shipping and billing address, and phone number.
Payment information: processed securely by our payment providers. We do not store full card numbers on our servers.
Custom-kit uploads: photos you send us to produce a custom kit.
Usage data: cookies and analytics such as pages visited and device/browser type, to improve the site.
Communications: messages you send us by email or the contact form.

How we use your information

To process, fulfil and deliver your orders, including sending tracking updates.
To create and proof custom kits from your photos.
To provide customer support and respond to your questions.
To send marketing emails only if you opt in — you can unsubscribe anytime.
To detect fraud, keep the site secure and meet our legal obligations.

Sharing your information

We share data only with the service providers needed to run the store — payment processors, shipping and print/production partners, email and analytics tools — and only as far as needed to do their job. We never sell your personal information.

Cookies

We use cookies to keep your cart working, remember preferences and understand site usage. You can control cookies through your browser settings; disabling some may affect checkout.

Data retention

We keep order records for as long as needed to provide our services and meet legal, tax and accounting requirements. Custom-kit photos are retained only as long as needed to produce and support your order.

Your rights

Depending on where you live (e.g. under GDPR or CCPA), you may have the right to access, correct, delete or export your data, and to opt out of marketing. To exercise any of these, email [email protected].

Security

We use SSL encryption and reputable providers to protect your data. No method of transmission is 100% secure, but we take reasonable steps to safeguard your information.